Technical Support Report

There are a number of ways to contact Opengear's technical support team, if you should encounter an issue or have a query that requires their attention. Before doing so, it's important to generate a technical Support Report. The Support Report contains information that enables the support team to troubleshoot and expedite the solution to your support issue.

Generate the Support Report while experiencing the issue, before changing any configuration and (wherever possible) while the issue is ongoing. When an Opengear support team member asks you to try a new configuration that does not appear to have solved the issue, or the nature of the issue changes, generate a new support report with your reply.

Web UI

• Login as a Lighthouse Administrator
• To display the report: at the top right, click Help -> Technical Support Report
• To save the report: click Download Support Report

CLI

• Login as a Lighthouse Administrator
• To display the report, run the command:

sudo support-report

• To save the report, run the command:

sudo support-report -z > /tmp/report.zip

• Copy the /tmp/report.zip file off box using scp, WinScp or similar