Opengear's standard technical support terms includes access to Opengear's Knowledge Base, application notes, white papers and other online resources. http://www.opengear.com/support.html
The original purchase of Lighthouse Device License includes a 1 year maintenance contract.
This maintenance contract provides the purchaser with:
- New Releases which may include new features, bug fixes and security updates
- 1 year Technical Support via phone, email or portal.
Telephone support is available M-F from 9:00 AM to 8:00 PM, Eastern Time.
Additional years of maintenance are available for purchase, please contact your sales representative for additional information.