Opengear's standard technical support terms includes access to Opengear's Knowledge Base, application notes, white papers and other online resources. http://www.opengear.com/support.html
The original purchase of a Lighthouse License includes maintenance during the active subscription period.
This maintenance provides the purchaser with:
- New Releases which may include new features, bug fixes and security updates
- Technical Support via phone, email or portal.
Technical support is available 5:30am – Midnight Mon-Thu and 5:30am – 6:00pm Fri Mountain Time.