RMA procedures

All Opengear product returns require a Return Material Authorization (RMA) number whether the return reason is for warranty or non-warranty repair, rotation of stock, damage or any other type.  Return shipments without an accompanying RMA number will not be accepted.

• To request an RMA number contact Global Support
• by emailing [e-mail] or
• by phoning (USA: [phone], Australia: [phone], or Rest of World: [phone])

• The following information is required when an RMA number is requested:
• Original customer Purchase Order or Opengear Invoice number and date
• Date product was received by customer
• Model and serial number of the product to be returned
• Reason for return
• Contact name, telephone, email and FAX numbers
• Product must be returned to: 

USA & EMEA customers ship to:

9270 South 500 West
Suite I / BAY 23 North Side of Building
Sandy, UT 84070

USA

APAC customers ship to:

Opengear APAC RMA
Level 3, 8 Gardner Close
Milton QLD, 4064, Australia

• Please reference the RMA number on the shipment

Repair under Warranty

• Please do not include accessories when returning the product for repair.  Opengear is not responsible for accessories included in the shipment.
• Opengear will supply a replacement product which may be new or refurbished.  In the event of product obsolescence, Opengear reserves the right to replace failing product with a product of like or better features and functionality. 
• Opengear will supply a return shipping tag for US-based customers to return the unit to the address listed above. For international returns you can use our FedEx account number 640715995 to return to the USA address listed above (not applicable if sending to the APAC address).
• If a cross-ship replacement is required, the customer is responsible for returning the failed unit to Opengear within 30 days of receipt of replacement device or the customer will be charged the full retail price of the replacement product. 

Return for credit

• Please include all accessories when returning the product for credit.  Missing accessories or damaged units can result in a restocking fee.
• Customers are responsible for the freight cost of returning the product to Opengear Service Center including any customs or duty taxes.