There are a number of ways to contact Opengear's technical support team, if you should encounter an issue or have a query that requires their attention.
Before doing so, it's important to generate a technical Support Report. The Support Report contains information that enables the support team to troubleshoot and expedite the solution to your support issue.
Generate the Support Report on the device(s) experiencing the issue, before changing any configuration and (wherever possible) while the issue is ongoing. When an Opengear support team member asks you to try a new configuration that does not appear to have solved the issue, or the nature of the issue changes, generate a new support report with your reply.
Note: Most sensitive information such as passphrases are redacted from the Support Report, however if you have security concerns please do review the contents of the report before submitting it to Opengear.
To generate a Support Report for Lighthouse: Lighthouse Support Report
To generate a support Report for Operations Manager (OM1200, OM2200, CM8100):
To Generate a support report for Console Server (ACM7000, CM7100, IM7200):