Note: These notes walk through an install however please do read the latest ACM5004-G Quick Start Guide before installing your unit
Unpacking your ACM5004-G
Installing the SIM Card
Step 1: Remove the SIM Card Access Panel
Step 2: Insert SIM Card with contacts facing upward.
The SIM card will lock into place, you may wish to use a pencil or tip of the antenna to fully seat the SIM card.
Step 3: Replace the SIM Card Access Panel
Bracket and Antenna
Configuring your ACM5004-G
1. Change the default administration password on the System/Administration page.
2. Configure the local network settings on the System/IP page.
3. Configure serial ports settings and enable supported protocols on the Serial & Network/Serial Port page.
4. Configure users with access to serial ports on the Serial & Network/Users page.
When Failover Interface is selected, the Opengear ACM will listen for Ping Detection on the Primary and Secondary Probe addresses. To properly test the Cellular network connectivity we are going to leave this �eld set to “none”. This will allow the ACM to call out and listen on both the Cellular and the primary Ethernet interface simultaneously allowing us to con�rm the carrier connection.
Configuring your ACM5004-G Carrier Settings for Out-Of-Band Access
Your wireless carrier will offer a number of "SIM only" connection services you can purchase (or subscribe to). By default most providers offer dynamic, private IP address assignments to 3G devices which in most cases are perfectly adequate for home and general business use. However for OoB access your ACM5004-G will require either a publicly accessible fixed IP address or a publicly accessible dynamic IP address. If you select a dynamic IP address then a DDNS service will need to be configured to enable the remote administrator to initiate incoming access (refer faq 348)
To configure ACM5004-G cellular modem for OoB (out-of-band) access:
- Select Internal Cellular Modem panel on the System: Dial menu and check Enable
- The 3G carrier may have provided you with details for configuring the connection including:
- APN (Access Point Name)
- Pin Code (optional PIN code which may be required to unlock the SIM card)
- Phone Number (the sequence to dial to establish the connection, defaults to *99***1#)
- Username/ Password (optional)
- Dial string (optional AT commands)
However you generally will only need to enter your provider’s APN and leave the other fields blank e.g. for AT&T (USA) simply enter i2gold, for T-Mobile (USA) enter epc.tmobile.com, for InterNode (Aust) enter internode and for Telstra (Aust) enter telstra.internet.
- With out-of-band access enabled, the cellular modem connection is always on. The WWAN LED on top of unit will go on solid once a wireless connection has been established with your cellular carrier. You can check the connection status on the Cellular panel of Status: Statistics
- By default only HTTPS and SSH access is enabled on the OoB connection. So you can browse to the ACM5004-G (using DDNS or its fixed IP address) - but you cannot ping it
Verifying Carrier Connectivity
1. Choose Statistics within the web UI.
2. Locate the Tab for Cellular.
3. Verify Service Availability.
4. Verify Mode is set to Online.
5. Try accessing the Opengear from the custom APN Public IP Address provided by the carrier (https/SSH)
Once you have confirmed carrier connectivity you can navigate back to the network settings under IP and choose a failover device and proper primary and secondary probe addresses. This will tell the internal cellular connection to remain idle in a low power state. If the primary and secondary probe addresses are not available it will bring up the cellular connection and connect back to the custom APN. If you wish to not use the failover feature simply leave failover set to “none” and the cellular modem will continually stay connected.