Factory reset to erase configuration

When the Operations Manager is soft rebooted or hard power cycled, it retains any configuration settings you've applied. To reset the Operations Manager to its factory default state, you can perform a factory erase using one of the methods below.

The Operations Manager then reboots into its factory default state. This may take several minutes during which it becomes uncontactable. All settings are lost, including system-generated certificates and SSH keys.

Once the Operations Manager has been reset, follow the [initial setup steps](Connect to Operations Manager for the first time) to get back up and running.

Physical erase

Using a bent paper clip or similar, push the ERASE button twice within 2 seconds while the unit is up and running (allow a few minutes for boot to complete if you've just powered on).

Note: Factory default login details can be found in the Quick Start Guides at https://opengear.com/support/documentation/.
Connect to NET1 of the appliance and browse to https://192.168.0.1
username: root
password: default

Web UI

1. Login to the web UI as an Administrator user or root
2. Select CONFIGURE > SYSTEM > Factory Reset
3. Select Proceed with the factory reset
4. Press Reset

CLI

1. Login to the shell CLI as an Administrator user or root
2. Run the command:

   sudo factory_reset

3. Confirm with:

   yes

Hint: You may skip the confirmation step by running:

sudo factory_reset -y

API

1. Create a session token as an Administrator user or root
2. Send a DELETE request to the /system/config API endpoint, e.g.:

curl -k -X DELETE "https://$OM_ADDRESS/api/v2/system/config" -H "Authorization: Token $TOKEN" | jq '.'